Privacy policy

Last Updated: September 1st, 2022

See also: Subprocessors Cookies and Other Tracking Technologies

This policy explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, then you must not access or use our services or interact with any other aspect of our business.

“Wise-Sync” means Wise-Sync Australia Pty Ltd (ACN: 658 182 962) ABN 47 658 182 962 for Australia and New Zealand and  ConnectWise LLC (EIN: 82 158 2035) for the rest of world, who under license from Ninja Developments Pty Ltd (ABN: 606 523 979) offer a range of integration, consulting and software products as a service as outlined on our website. We refer to all of these products, together with our services and websites as “Services”, “Wise-Sync”, “Wise-Pay”  in this policy.

Wise-Sync regards customer privacy as an important part of our relationship with us and our 3rd party providers.  In Australia, Wise-Sync is bound by the Privacy Act 1988 (as amended), the Australian Privacy Principles (collectively, Privacy Law), and the Notifiable Data Breaches (NDB) scheme in Australia.  For the rest of the world, use of Wise-Sync will be governed by the US Privacy Shield.

Our global privacy policy is to respect all laws that apply to our business and this includes the NDB and GDPR. We also appreciate our partners have requirements under GDPR that are directly impacted by the use of Wise-Sync products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements.

As part of our commitment to GDPR compliance, we have updated our privacy policy to reflect these changes.

This privacy policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our events or visiting our booth at an industry event), unless a different policy is displayed.

Acceptance of these terms applies to all Wise-Sync users and sets out the way in which Wise-Sync collects and uses personal and corporate information, and other requirements as set out in our privacy policy. Where we provide the services under contract with an organisation (for example your employer) that organisation controls the information processed by the services. For more information, please see Notice to End Users below. Where we provide payment processing services to organisations that you may deal with, please see Notice to Payers Below.

Effective Starting: April 1, 2022.

Previous version: Archived Privacy Policy History 

Relevant Information

Other Important Privacy Information

  • Transfers outside the EEA

  • Data Rights for those in the EEA, UK, and Switzerland 

  • Nevada Considerations

  • For Residents of Other Jurisdictions

  • Notice to End Users

  • Contact Us

Related Documents (Links)


Collection of Information

Information you provide to us

In order to use the Wise-Sync Services (Wise-Sync or Wise-Pay), we require certain personal and corporate information to allow the provisions of services. We collect this information about you when you input it into the Services or otherwise provide it directly to us.

Account and Profile Information:

We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a display name, profile photo, job title, and other details to your profile information to be displayed in our Services.  We keep track of your preferences when you select settings within the Services.

Content you provide through our products

The Services include the Wise-Sync products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include:

  • Your profile on our platform and other information as recorded in your user profile, such as your phone number, email and IP Address.

  • When you make a payment with Wise-Pay, we keep a record of the invoice being paid, payment amount, third party transaction reference (from the merchant processing the payment), your IP Address and any specific information that we may be instructed under financial service provider regulations (Payment Card Industry Standards - PCI).

  • When you create a Support Ticket. The summary and description added to a Wise-Sync Support Ticket, your email, user profile, application settings and company profile.

  • When you sync with Wise-Sync, we keep a record of the accounting records that you post through Wise-Sync. We keep a record of non-identifiable summary information for audit and verification purpose including the invoice number, date, amount and status of the records created in the accounting system.

    • When you have Inventory Sync enabled, the details of the “Create Batch” call will be logged. This is retained to allow audit of inventory valuation and movement.

    • When you have enabled our most detailed API logging in Wise-Sync, you choose to log all information relating to the transaction which may including the full details of the transaction, including invoiced company name, contact information, invoice details including details of each line as synced, the amount and any logging information provided by the third-party application integrated to.

      *Aside from the basic logging* records can be deleted from Wise-Sync Servers by clicking “Clear Logged Data” when viewing the Account Logging options when logged into Wise-Sync.

Content you provide through our websites.

The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events. 

Information you provide through our support channels

The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service.  Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment information

When interacting with our Services as a Partner, we collect certain payment and billing information when you register for certain paid Services.  For example, we ask you to designate a billing representative, including name and contact information, upon registration.  You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

When interacting with our Services as a Wise-Pay Payer, we collect certain payment and payer information when you process payment.  For example, we ask you to provide your address for Credit Card Address Verification, together with card holder name and contact information, upon payment together with payment information, such as payment card details, bank account details which we collect via secure payment processing services.

Wise-Sync does not store any credit card data, rather sending encrypted card payment information to PCI-DSS Certified Sub Processors.

Information we collect automatically when you use the Services.

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.

Your Use of the Services

We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services; frequently used search terms; and how you interact with our Services. 

Device and Connection Information

We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience.  How much of this information we collect depends on the type and settings of the device you use to access the Services. 

Cookies and other Tracking Technologies

Wise-Sync and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices. For more information, please see our Cookies and Tracking Notice, which includes information on how to control or opt out of these cookies and tracking.

Information we receive from other sources

We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners.

Other users of the services

Other users of our Services may provide information about you when they submit content through the Services.  For example, you may be mentioned in a Support Ticket issue opened by someone else.  We also receive your email address from other Service users when they provide it in order to invite you to the Services.  Similarly, a Merchant Administrator may provide your contact information when they designate you as the billing contact on your company's account for the purposes of inviting you to use Wise-Pay.

Other services you link to your account

We receive information about you when you or your account administrator integrate or link a third-party service with our Services.  For example, if you connect your Wise-Sync Account to your Google Drive, we receive your name and email address as well as the files permitted to be accessed through the shared folders that we will create in your drive.  You or your administrator may also integrate our Services with other services you use, such as Desk Director, to allow you to access Wise-Pay, to retrieve, store, process or edit certain payment information made available through third-party Accounting Services.  For example, by inviting a new Payer to Wise-Pay, you authorize our Services to access, display and retrieve invoices from your connected third-party accounting service and display this information within the services (Such as in the Outstanding Payments Invoice Screen where the invoice is outstanding) or Past Payments Screen where invoices have been previous paid.  You may authorize our Services to connect with a third-party service so that we can conduct web (or teleconference) based meetings and provide access details for you to access such Services. By syncing records, you authorize our Services to sync a contact and company details so that you can easily view that information from within the third-party accounting services or invite them to collaborate with you on our platform (Such as when you invite a payer to make payment via Wise-Pay).  The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services. In all cases we only seek to share information which is necessary in providing the service to you.

Wise-Sync Companies

We receive information about you from companies that are owned or operated by Wise-Sync, in accordance with their terms of use policies.

Wise-Sync Partners

We work with a global network of partners who provide consulting, implementation, training and other services around our products.  Some of these partners also help us to market and promote our products, generate leads for us, and resell our products.  We receive information from these partners, such as billing information, billing and technical contact information, company name, what Wise-Sync products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.

Other Partners

We receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our Services and online advertisements.  

How we use information we collect

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you.

To provide the Services and personalise your experience use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services.  For example, we use the name and picture you provide in your account to identify you to other Service users. Our Services also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by automatically analyzing the transactions processed to provide search results, activity feeds, notifications and recommendations that are most relevant for you.  We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Where you use multiple Services, we combine information about you and your activities to provide an integrated experience, such as to allow you to access information from one company payment account while searching from another or to present relevant product information as you travel across your user roles.  

For research and development

We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you.  We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services.  We automatically analyze and aggregate frequently used search terms to improve the accuracy and relevance of suggested topics that auto-populate when you use the search feature on our knowledge base.  In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users. 

To communicate with you about the Services

We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.  We send you email notifications when you or others interact with you on the Services, for example, when a notification is sent about a payer completing their account setup, after receiving their Wise-Pay welcome email. We also provide tailored communications based on your activity and interactions with us.  For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would make that task easier.  We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service.  These communications are part of the Services and in most cases, you cannot opt out of them.  If an opt out is available, you will find that option within the communication itself or in your account settings or in the settings of Event Notifications.  

To market, promote and drive engagement with the Service

We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Wise-Sync ads on other companies' websites and applications, as well as on platforms like Facebook and Google.  These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you.  We also communicate with you about new product offers, promotions and contests.  You can control whether you receive these communications as described below under "Opt-out of communications."

Customer Support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.

For safety and security

We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.

To protect our legitimate business interests and legal rights

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, audit functions and disclosures in connection with the acquisition, merger or sale of a business.

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above.  For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.   

Legal bases for processing (EEA users):

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws.  The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

  • We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;

  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;

  • You give us consent to do so for a specific purpose; or

  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.  Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

If you have completed a form on our website or other location, and provided demographic information, we will use this assist in providing relevant information to you throughout our services. I.e. Where you nominate that you are processing a large number of records, then we will show you relevant information pertaining to your expected volumes such as an appropriate plan, expected onboarding costs or other relevant information based on the demographic information provided.


How we share information we collect

Sharing with other Service Users

When you use the Services, we share certain information about you with other Service Users or our partners.

For collaboration:

You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on your settings you or your administrator (if applicable) select. Some of these collaboration features as provided by third parties may display some or all of your profile information to the Service users when you share or interact with specific content. For example, when you comment on a New Feature enhancement, we display your profile as saved with our feature enhancement product as provided by our third party.  You can confirm whether certain Service properties are publicly available from within the profile settings of that Services profile administration page.

Account Administrators and User Accounts

If you register or access the Services using an email address with a domain that is owned by your employer or organisation, and such organisation wishes to establish an account or site, certain information about you including your name, profile, picture, contact inform, content and past use of your account may become accessible to that organizations administrator if you are using an email registered to the same domain. If you are an account administrator, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests

Payer Accounts

If you register for Wise-Pay as a payer, information about you will be recorded which will help the payment company, as well as the Merchant Processing Provider with details about the transactions. This information may include transactional information including the invoice being paid, payment amount, company name, payer name, card holder name and billing address (where Address Validation Services are enabled). By registering you are authorizing the sharing of such profile information between the parties so as to facilitate the transaction. Where you elect to save your credit card or banking information, encrypted card or bank details are sent to the Payment Processing Provider and only a tokenized value is retained for future payment processing.

Community Forums

Our websites offer publicly accessible blogs, forums, issue trackers and community pages. You should be aware that any information you provide on these websites – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

Sharing with third parties

We share information with third parties to help us to operate, provide, improve, integrate, customise, support and market our Services. These third parties are identified as Wise-Sync Subprocessors and Upstream Data Processes. A list of the third parties can be found here.

Service Providers:

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, marketing, sales and analysis and other services for us, which may require them to access or use information about you.  If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Wise-Sync Partners:

We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations.  We may also share information with these third parties where you have agreed to that sharing. 

Third-Party Apps:

You, your administrator or our consultants may connect your account to third-party service providers to deliver the services we provide.  Doing so may give third-party apps access to your account and information about you like your name and email address, and any content you choose to use in connection with those apps.  If you are a technical or billing contact listed on an account, we share your details with the third-party app provider upon installation. Third-party application policies and procedures are not controlled by us, and this privacy policy does not cover how third-party applications use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If you object to information about you being shared with these third-parties, please do not connect to these applications.

Links to Third-Party Sites:

The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets:

The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.

Third-Party Widgets:

Some of our Services contain widgets and social media features, such as the Twitter "tweet" button. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third-party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

With your consent:

We share information about you with third-parties when you give us consent to do so.  For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights:

In exceptional circumstances, we may share information about you with a third-party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Wise-Sync, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith may prevent unlawful or erroneous disclosure of personal information via the means specified.


Sharing with affiliated companies

We share information we collect with affiliated companies and, in some cases, with prospective affiliates.  Affiliated companies are companies owned or operated by us.  The protections of this privacy policy apply to the information we share in these circumstances.

Wise-Sync companies: We share information we have about you with other Wise-Sync corporate affiliates in order to operate and improve products and services and to offer other Wise-Sync affiliated services to you. This includes companies that own or operate the services listed here. 

Business Transfers: We may share or transfer information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.


How we store and secure information we collect

Information storage and security

We use data hosting service providers in Australia and the United States to host the information we collect, and we use technical measures to secure your data.  For more information on where we store your information, please see our hosting infrastructure page.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

If you use our Services, to access API systems managed by you or third-parties, the responsibility for securing storage and access to the information you put into the Services rests with you and the third party and not Wise-Sync. We strongly recommend all servers are configured to use SSL and minimum cryptographic standards to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.

How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. 

Account information:

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.  We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you. 

Information you share on the Services:

If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.  For example, we continue to display logging information about records processed and continue to display this content as required to utilise the services.

Managed accounts:

If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.  For more information, see "Account Administrators and User Accounts" above.

Marketing information:

If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Wise-Sync account.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.  

Links to third-party sites:

There are many external links on the Wise-Sync sites. The terms and conditions set out in this privacy statement only cover sites operated by Wise-Sync. Any information provided to third-party websites is not covered by this Privacy Policy. You should familiarize yourself with the Privacy Policy of any website that you choose to share your personal information with.


How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

Your Choices:

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.  Below, we describe the tools and processes for making these requests.  You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first.  For all other requests, you may contact us as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases:

For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.  Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted.  If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Access and update your information:

Our Services and related documentation give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account.  You can update your profile information within your profile settings and modify content that contains information about you, using the editing tools associated with that content.

Deactivate your account: 

If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact Wise-Sync support.  Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services.  For more information on how to delete your information, see below.  

Delete your information:

Our Services and related documentation give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.  

Request that we stop using your information: 

In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so.  For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy.  Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below.  When you make such requests, we may need time to investigate and facilitate your request.  If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).  If you object to information about you being shared with a third-party application, please disconnect the application or contact your administrator to do so.

Opt out of communications:

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.  Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

Turn off Cookie Controls:

Relevant browser-based cookie controls are described in our Cookies & Tracking Notice.

Send "Do Not Track" Signals:

Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.

Data portability:

Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier).  Depending on the context, this applies to some of your information, but not to all of your information.  Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces you under your sole control, like the settings as defined in your Accounting Company Setup. 

How we transfer information we collect internationally

International transfers of information we collect

We collect information globally and primarily store that information in Australia and the United States. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services.  Whenever we transfer your information, we take steps to protect it. 

International transfers within the Wise-Sync Companies:

To facilitate our global operations, we transfer information to either Australia, the United States or the Philippines and allow access to that information from countries in which the Wise-Sync owned or operated companies have operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based. When we share information about you within and among Wise-Sync corporate affiliates, we make use of standard contractual data protection clauses, which have been approved by the European Commission. Please see Transfers of Your Personal Information Outside the European Economic Area below for more information or contact us as provided below.

International transfers to third parties:

Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers in the European Economic Area or Switzerland, we make use of European Commission-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer. Please see our Transfers of Your Personal Information Outside the European Economic Area below.


Transfers of Your Personal Information Outside the European Economic Area

Wise-Sync, LLC. is based in the United States and we process and store information in the U.S. Therefore, we and our service providers will store and access your personal information in the U.S.  The U.S. may not provide equivalent levels of data protection as enjoyed in your home jurisdiction.

In such instances, whenever your personal data is transferred to countries outside of the EAA, UK or Switzerland, we will ensure that at least one of the following safeguards is in place:

  • The country is one that the European Commission have approved as providing an adequate level of protection for personal data; 

  • The transfer is subject to a specific derogation in the GDPR or national laws;

  • Through the use the standard contractual clauses as the transfer mechanism when a case-by-case analysis has been performed; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data substantially similar protection as in the UE, EEA or UK.

Data Rights for those in the European Economic Area (EEA), United Kingdom (UK), and Switzerland:

If you reside in the EEA, the United Kingdom, or Switzerland, our use of your personal information is governed by the European Union’s General Data Protection Regulation, or “GDPR” or applicable EEA, UK or Swiss national laws. These grant you particular rights in your personal information, including the right to alter, correct, receive, or delete personal information processed by Wise-Sync, LLC.  subject to our business interests and any legal requirements we may face. 


Those in the EEA, UK, or Switzerland have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.


Data Request and Rights


We respond to all requests we receive from individuals wishing to exercise their data protection rights under applicable data protection laws. To protect your privacy and security, we may need to take reasonable steps to verify your identity before responding to your request.

To exercise any of these rights, you may contact us at If we are unable to resolve your complaint, you may contact your country’s data protection authority.

You may also contact our Article 27 representative in the EU and the UK with any questions about our processing of personal information.  Please send inquiries to:

UK Citizens:
EU Citizens:

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: 

If you need further assistance regarding your rights, please contact us at and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.



If you reside in Nevada, our use of your information is governed by Nevada law. This section applies only to Nevada residents.

Personal Information Collected and Purposes of Use

  • We collect certain personal information of Nevada consumers as identified in the section above called: “WHAT INFORMATION WE COLLECT AND HOW WE USE AND SHARE IT”. 

  • We collect this personal information for the purposes identified in the section above called “WHAT INFORMATION WE COLLECT AND HOW WE USE AND SHARE IT”.



If the laws of your country are not mentioned above, you may also have rights under your home jurisdiction’s laws to access, erase, correct, and move your personal data. For more information, please contact us at if you wish to exercise your rights. 

You may have rights to file a complaint with a regulator in your jurisdiction if we do not adequately address your requests or concerns. Below is a list of various data protection authorities who you may contact about enforcing your data rights:

Australia: Information on how to file a complaint is available here


Your Privacy Rights

You have the right to access and correct your personal information or opt-out of the sale of personal information. If you would like to review, correct, or update your personal information, you or your authorized representative may submit your request to We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. 

If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

We generally do not disclose or share personal information for profit. Under Nevada law, you have the right to direct us to not sell or license your personal information to third parties. To exercise this right, if applicable, you or your authorized representative may submit a request to will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.


Other important privacy information

Notice to End Users

Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to the organization who has provided access to our Services. Your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

 Account Administrators are able to:

  • require you to reset your account password;

  • restrict, suspend or terminate your access to the Services;

  • access information in and about your account;

  • access or retain information stored as part of your account;

  • connect or disconnect third-party applications or other integrations

 In some cases, administrators can also:

  • restrict, suspend or terminate your account access;

  • change the email address associated with your account;

  • change your information, including profile information;

  • restrict your ability to edit, restrict, modify or delete information

Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date.  You will be notified if this happens.

If you do not want an administrator to be able to assert control over your account or use of the Services, use your personal email address to register for or access the Services.  If an administrator has not already asserted control over your account or access to the Services, you can update the email address associated with your account through your account settings in your profile.  Once an administrator asserts control over your account or use of the Services, you will no longer be able to change the email address associated with your account without administrator approval.

An Account Administrator can also remove access to organisation access which can only be reinstated by an organizations administrator.

Please contact your organization or refer to your administrator’s organizational policies for more information.

Our policy towards children

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review.  We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.


Contact Us

Your information is controlled by Wise-Sync Pty Ltd and Wise-Sync, LLC.  If you have questions or concerns about how your information is handled, please direct your inquiry to Wise-Sync Pty Ltd, which we have appointed to be responsible for facilitating such inquiries or, if you are a resident of the European Economic Area, please contact our EU Representative.

Wise-Sync Pty Ltd
Level 2, 551 Little Lonsdale Street
Melbourne, Victoria 3000


EU Representative:

Wise-Sync LLC
3001 N. Rocky Point Dr. East
Tampa Florida, 33607
United States of America