Last Updated: 4th August 2018.
See also: Subprocessors & Cookies and Other Tracking Technologies
This policy explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, then you must not access or use our services or interact with any other aspect of our business.
“Wise-Sync”, we and us refers to Wise-Sync Pty Ltd ATF Sync Solutions T/AS wise-sync.com trading as (“Wise-Sync.Com”) or it’s partner companies Wise-Sync LLC (EIN: 47 254 3346) and/or our Software Development company Ninja Developments Pty Ltd (ABN: 606 523 979). We offer a range of integration, consulting and software products as a service as outlined on our website. We refer to all of these products, together with our services and websites as “Services”, “Wise-Sync”, “Wise-Pay” or "MSPMinds" in this policy.
Wise-Sync regards customer privacy as an important part of our relationship with us and our 3rd party providers. In Australia, Wise-Sync is bound by the Privacy Act 1988 (as amended), the Australian Privacy Principles (collectively, Privacy Law), and the Notifiable Data Breaches (NDB) scheme in Australia. For the rest of the world, use of Wise-Sync will be governed by the US Privacy Shield.
From the 25th of May, 2018, Wise-Sync LLC under license to Wise-Sync Pty Ltd will be governed by the EU General Data Protection Regulation (GDPR). GDPR replaces the national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.
Last Updated: 4th August, 2018.
Effective Starting: May 25th, 2018.
Other Important Privacy Information
Collection of Information
In order to use the Wise-Sync Services (Wise-Sync or Wise-Pay), we require certain personal and corporate information to allow the provisions of services. We collect this information about you when you input it into the Services or otherwise provide it directly to us.
We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a display name, profile photo, job title, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
The Services include the Wise-Sync products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include:
The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
When interacting with our Services as a Partner, we collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
When interacting with our Services as a Wise-Pay Payer, we collect certain payment and payer information when you process payment. For example, we ask you to provide your address for Credit Card Address Verification, together with card holder name and contact information, upon payment together with payment information, such as payment card details, bank account details which we collect via secure payment processing services.
Wise-Sync does not store any credit card data, rather sending encrypted card payment information to PCI-DSS Certified Sub Processors.
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services; frequently used search terms; and how you interact with our Services.
We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners.
Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a Support Ticket issue opened by someone else. We also receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, a Merchant Administrator may provide your contact information when they designate you as the billing contact on your company's account for the purposes of inviting you to use Wise-Pay.
We work with a global network of partners who provide consulting, implementation, training and other services around our products. Some of these partners also help us to market and promote our products, generate leads for us, and resell our products. We receive information from these partners, such as billing information, billing and technical contact information, company name, what Wise-Sync products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in.
We receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our Services and online advertisements.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
https://www.wise-sync.com/increasing-productivity-cloud-accounting-connectwise-wise-sync/We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and picture you provide in your account to identify you to other Service users. Our Services also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by automatically analyzing the transactions processed to provide search results, activity feeds, notifications and recommendations that are most relevant for you. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Where you use multiple Services, we combine information about you and your activities to provide an integrated experience, such as to allow you to access information from one company payment account while searching from another or to present relevant product information as you travel across your user roles.
We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. We automatically analyze and aggregate frequently used search terms to improve the accuracy and relevance of suggested topics that auto-populate when you use the search feature on our knowledge base. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email notifications when you or others interact with you on the Services, for example, when a notification is sent about a payer completing their account setup, after receiving their Wise-Pay welcome email. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party app suggestion within the Services that would make that task easier. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases, you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings or in the settings of Event Notifications.
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Wise-Sync ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, audit functions and disclosures in connection with the acquisition, merger or sale of a business.
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
If you have completed a form on our website or other location, and provided demographic information, we will use this assist in providing relevant information to you throughout our services. I.e. Where you nominate that you are processing a large number of records, then we will show you relevant information pertaining to your expected volumes such as an appropriate plan, expected onboarding costs or other relevant information based on the demographic information provided.
When you use the Services, we share certain information about you with other Service Users or our partners.
You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on your settings you or your administrator (if applicable) select. Some of these collaboration features as provided by third parties may display some or all of your profile information to the Service users when you share or interact with specific content. For example, when you comment on a New Feature enhancement, we display your profile as saved with our feature enhancement product as provided by our third party. You can confirm whether certain Service properties are publicly available from within the profile settings of that Services profile administration page.
If you register or access the Services using an email address with a domain that is owned by your employer or organisation, and such organisation wishes to establish an account or site, certain information about you including your name, profile, picture, contact inform, content and past use of your account may become accessible to that organizations administrator if you are using an email registered to the same domain. If you are an account administrator, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests
If you register for Wise-Pay as a payer, information about you will be recorded which will help the payment company, as well as the Merchant Processing Provider with details about the transactions. This information may include transactional information including the invoice being paid, payment amount, company name, payer name, card holder name and billing address (where Address Validation Services are enabled). By registering you are authorizing the sharing of such profile information between the parties so as to facilitate the transaction. Where you elect to save your credit card or banking information, encrypted card or bank details are sent to the Payment Processing Provider and only a tokenized value is retained for future payment processing.
Our websites offer publicly accessible blogs, forums, issue trackers and community pages. You should be aware that any information you provide on these websites – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
We share information with third parties to help us to operate, provide, improve, integrate, customise, support and market our Services. These third parties are identified as Wise-Sync Subprocessors and Upstream Data Processes. A list of the third parties can be found here.
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, marketing, sales and analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
We share information about you with third-parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
In exceptional circumstances, we may share information about you with a third-party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Wise-Sync, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith may prevent unlawful or erroneous disclosure of personal information via the means specified.
Wise-Sync companies: We share information we have about you with other Wise-Sync corporate affiliates in order to operate and improve products and services and to offer other Wise-Sync affiliated services to you. This includes companies that own or operate the services listed here.
We use data hosting service providers in Australia and the United States to host the information we collect, and we use technical measures to secure your data. For more information on where we store your information, please see our hosting infrastructure page.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
If you use our Services, to access API systems managed by you or third-parties, the responsibility for securing storage and access to the information you put into the Services rests with you and the third party and not Wise-Sync. We strongly recommend all servers are configured to use SSL and minimum cryptographic standards to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display logging information about records processed and continue to display this content as required to utilise the services.
If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account. For more information, see "Account Administrators and User Accounts" above.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Wise-Sync account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Our Services and related documentation give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account. You can update your profile information within your profile settings and modify content that contains information about you, using the editing tools associated with that content.
If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact Wise-Sync support. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
Our Services and related documentation give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party application, please disconnect the application or contact your administrator to do so.
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
Relevant browser-based cookie controls are described in our Cookies & Tracking Notice.
Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces you under your sole control, like the settings as defined in your Accounting Company Setup.
We collect information globally and primarily store that information in Australia and the United States. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
To facilitate our global operations, we transfer information to either Australia, the United States or the Philippines and allow access to that information from countries in which the Wise-Sync owned or operated companies have operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based. When we share information about you within and among Wise-Sync corporate affiliates, we make use of standard contractual data protection clauses, which have been approved by the European Commission, and we rely on the EU-U.S. and Swiss-U.S. Privacy Shield Framework to safeguard the transfer of information we collect from the European Economic Area and Switzerland. Please see our Privacy Shield notice below for more information or contact us as provided below.
Under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, we are responsible for the processing of information about you we receive from the EU and Switzerland and onward transfers to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for such onward transfers and remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such information about you on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
To learn more about the Privacy Shield Program, and to view Wise-Sync’s (pending) certification, please see here www.privacyshield.gov.
We encourage you to contact us as provided below should you have a Privacy Shield related (or general privacy-related) complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may seek further assistance free of charge from JAMS, a U.S.-based third-party dispute resolution provider. Through this third-party dispute resolution provider, we have also committed to cooperating and complying with the information and advice provided by an informal panel of data protection authorities in the European Economic Area and/or the Swiss Federal Data Protection and Information Commissioner (as applicable) in relation to unresolved complaints (as further described in the Privacy Shield Principles). You may also contact your local data protection authority within the European Economic Area or Switzerland (as applicable) for unresolved complaints.
Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration.
We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Notice to End Users
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to the organization who has provided access to our Services. Your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.
If you do not want an administrator to be able to assert control over your account or use of the Services, use your personal email address to register for or access the Services. If an administrator has not already asserted control over your account or access to the Services, you can update the email address associated with your account through your account settings in your profile. Once an administrator asserts control over your account or use of the Services, you will no longer be able to change the email address associated with your account without administrator approval.
An Account Administrator can also remove access to organisation access which can only be reinstated by an organizations administrator.
Please contact your organization or refer to your administrator’s organizational policies for more information.
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Wise-Sync Pty Ltd and Wise-Sync, LLC. If you have questions or concerns about how your information is handled, please direct your inquiry to Wise-Sync Pty Ltd, which we have appointed to be responsible for facilitating such inquiries or, if you are a resident of the European Economic Area, please contact our EU Representative.
Wise-Sync Pty Ltd
Level 2, 551 Little Lonsdale Street
Melbourne, Victoria 3000
3001 N. Rocky Point Dr. East
Tampa Florida, 33607
United States of America