Insights

Shared insights & research from our practice and network | Discover

September 26, 2019 by Eve Zaidan
MSP Best Practice: Your Fast Guide to Quarterly Business Reviews

How is your business delivering real customer value? While the importance of retaining staff is heavily reiterated, the importance of retaining..

September 20, 2019 by Eve Zaidan
MSP Best Practice: How to Kickstart Marketing

Ever wondered how prospects are able to find your business? Who is your ideal prospect? And more importantly, are you actually attracting the..

August 15, 2019 by Eve Zaidan
Traditional vs. Digital Payments: Why Do Americans Still Favor Checks?

Despite moving toward a digital transformation, a vast majority of customers in the U.S. are still favoring checks to get paid and make payment -..

July 25, 2019 by Eve Zaidan
MSP Best Practice: How to Win at Customer Service

Did you know that the biggest "pain point" for Managed Service Providers (MSPs) is in fact, sales and marketing? Earlier this year, Datto released..

July 18, 2019 by Eve Zaidan
Cloud vs. Desktop Accounting: Which Platform Is Better for Me?

It's anticipated that by the year 2023, cloud accounting will reach a colossal market share of $4.25 billion (AB Newswire), whereby companies that..

July 11, 2019 by Eve Zaidan
MSP Best Practice: How to Embrace a Digital Transformation

As digital transformation transpires throughout cross-industry enterprises, technology is used to innovate, disrupt, and solve traditional..

June 27, 2019 by Eve Zaidan
4 Time-Saving Tools Every MSP Can Appreciate

The currency of time is undoubtedly, the most valuable commodity there is. Any Managed Service Provider (MSP) can agree that there simply aren't..

June 20, 2019 by Eve Zaidan
7 Monumental Qualities of a Great Leader

When playing chess, we must understand that the Queen is in fact, the most valuable player; it's not a matter of her power or status, instead it..

June 18, 2019 by Eve Zaidan
MSP Best Practice: 6 Ways to Boost B2B Referrals

If you don't have a referral program, there's something you (really) should know: A staggering 86% of business-to-business (B2B) companies..

June 4, 2019 by Eve Zaidan
How to Improve Staff Retention: 5 Simple Steps You Need to Know

While finding the right talent for your organisation is often a challenging task, knowing how to retain staff can be just as difficult. Regardless..

May 24, 2019 by Eve Zaidan
A Whole New Workforce: How Automation is Shaping the Future

For some, the word 'automation' resonates with major staff cuts or a world taken over by robots. Though the reality is in fact, a whole new..

May 3, 2019 by Eve Zaidan
Cloud Accounting | 4 Reasons Why You Should Make the Shift

The evolution of cloud computing has fast transformed the day-to-day operations of various industries, especially accounting, as 'Software as a..