It was once said, "Time is the scarcity, and it's the commodity we can't create any more of."
When we interview customers, we have to ask - what exactly does your time mean to you? And how would you put a dollar value on that (if you could)?
For most, the cost-savings from invoice and payment automation is a clear-cut figure; the data's accurate and in real-time, it basically speaks to you.
For most, the stress associated with performing manual entry and other menial financial admin tasks only to run around in circles, again, is easy to deduce to a big fat ZERO now that it's all taken care of -
But time? That's the hardest of them all.
For most, answering how many hours you're now saving a month is calculable (and it's significant), but the question we really need to ask is -
What we found, and continue to hear, is a universal appreciation amongst business owners; it's having the reclaimed time to better prioritize their energy into the parts of their business that can actually maximize revenue.
What we haven't heard until now, is freeing time through automation to instead, give back to other Veterans; to give back to a community that needs it most.
Among a special league of business owners, comes this rare individual whose biggest 'P' in life is not profitability, it's not power - it's PURPOSE.
In 2005, Kevin was made redundant from his role as an IT Manager at a large school district. That same year, Kevin knew he "needed" to open up his own business; he was passionate about IT, he knew about IT "but not everything" about all the other stuff.
Kevin would need to find a solution to his "growing pains," which saw himself spending days on-end maneuvering between hands-on administrative tasks and scattering for the time to actually grow the business.
Challenge
When starting out, Kevin implemented ConnectWise [Manage] as his PSA, together with the accounting package QuickBooks Online. Kevin fast recognized the need for an integrated solution to syncing his invoice data between platforms when he implemented a competitor; what he recalls as a "horrible" experience with all of his financial processes "still screwed up."
Amid his bold pursuit, Kevin continued to face PTSD (Post-Traumatic Stress Disorder) and other mental health issues from having served as a Veteran (1979-83); a culmination of personal circumstances that "really held [him] back from building the way [he] could have."
With years of growing pains, self-development, business findings and all the other nuts and bolts that come with being a start-up, Kevin hunted for the missing piece: He would need an integrated solution for invoice and payment automation -
A solution that would inevitably put an end to his days spent entering manual scripts, running accrual and other reports, and collecting checks (now his customer base predominantly pays via credit card/ACH) - all of which, in turn, would also see a heavy reduction rate in errors and delays (see the detailed run-through of Kevin's business processes before and after automation) -
In 2021, Kevin implemented Wise-Sync and Wise-Pay.
Today, Kevin's since catapulted his business to the point that no longer requires him to be so involved -
"I'm going at my own pace. I've gotten to the point now where I don't touch tickets, I don't add licensing, I don't go onsite, I don't do any of those things," says Kevin.
Now, Kevin's numbers are up to speed and he knows exactly what's happening, while simultaneously turning what started as a part-time job during COVID into a full-time purpose; a purpose he plans to only amplify from here on out -
Kevin's real-life experiences and empathy from having faced said internal battles, would later motivate his greatest purpose: To be able to understand and to help others in the same (if not, a similar) boat -
On September 12 of this year, Kevin became a full-time Peer Support Specialist, where he continues to dedicate his reclaimed time from invoice and payment automation to now, aiding the mental health of veterans.
You can read more about Kevin's experience as a Veteran in his Q&A with ConnectWise here.