SomethingCool.Com, a regional Managed Service Provider based in Missouri, USA, has provided small and medium-sized businesses with renowned IT support services for over 19 years.

SomethingCool enables complete end-to-end IT management, specifically catering to the extended IT needs of businesses operating within educational, healthcare, and financial sectors.

Challenge

Four years ago, SomethingCool were using QuickBooks Desktop. They had just moved to ConnectWise [Manage] and needed a complete integration, but they didn't know how to make it happen. Jeremy Porter, Partner, had tried "several" processing companies and integrations but was still feeling stressed from manual entry and fixing errors. The overtime Porter spent on accounting, was time withdrawn from making sales; inevitably, making it harder to grow his business...

Solutions

...until Porter discovered Wise-Sync, the moment "it really simplified everything." When SomethingCool came to us, our team conducted an all-encompassing migration. After only "a couple of short one-hour meetings," SomethingCool was all set-up and ready to sync. Now, SomethingCool syncs between ConnectWise Manage and QuickBooks Online, while both a Wise-Sync and Wise-Pay customer.

Results

• Time-savings of up to 20 hours of manpower each week
• Managing AR takes less than half-an-hour a week
• The efficiency is "almost incalculable"
• No staff needed to collect checks, instead payments are completely automated