While some fall prey to the habitual trap of doing things the only way they know how, Graeme, on the other hand, is "allergic to pain." Graeme prefers to look to the future, and he'll do whatever's necessary "to prevent pain from festering."
So, when Graeme discovered his bookkeeping team were costing two whole days to process a mere 80-100 invoices a month, he had to "end the pain" as soon as possible.
Based in Hertfordshire, United Kingdom, Westtek Solutions is nationally renowned for their innovative Cybersecurity and IT Support Services. Westtek saves their clientele immense time, stress, and money through their strategically refined and automated approach, everywhere from IT disaster recovery to proactive maintenance.
However, much like an overworked chef who rarely salvages enough energy to cook at home, it didn't take their CTO, Graeme Ison, long before he identified the dire need for an additional automated solution within their own business -
Westtek runs invoices monthly, with little ad hoc work, yet required a handful of outsourced bookkeepers to process merely 80-100 invoices per month. This contracted bookkeeping team would take invoices that they had copies of, manually put them into Xero, and then "try and get things to link back somehow," though what Westtek never received, was any accurate feedback from their PSA regarding what was paid and what was not paid, which caused their team tremendous time to backtrack and upkeep.
"It wasn't good. I had a day job to do, and following up on invoices wasn't one of the tasks with any payback, so I knew there was a problem that needed solving," said Graeme.
Sure, some might say "no pain, no gain," but for a process-driven and forward-thinking strategist like Graeme, there's always a benefit to putting in the effort "to find gain, and avoid the pain.”
At this point, Westtek Solutions had trialed two less sophisticated PSAs and had even considered creating their own PSA, but Graeme saw this had only resulted in "a lot more pain with lots of error corrections," a tiring state Graeme was determined to free Westtek from. Shortly after implementing ConnectWise Manage, Graeme realised they still hadn't found the tool that could unify their PSA and their accounting package, Xero -
On the hunt to find the right tool, Graeme discovered Wise-Sync online, and it instantly became clear that it was "the answer to what we were trying to do."